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Cosa sa fare Fluggastrechte-Rechner - Calcolatore dei diritti dei passeggeri aerei
EU Regulation 261/2004 is one of the best consumer laws almost nobody knows. It gives air passengers a flat compensation claim for delays, cancellations, and denied boarding, regardless of the ticket price. The catch: airlines rarely hand the money over voluntarily, and the rules are full of exceptions. The flight rights calculator translates the regulation into a clear answer to the one question that matters - how much am I owed?
The amount depends on flight distance. Up to 1,500 kilometres it is 250 euros; for intra-European flights above that and other flights between 1,500 and 3,500 kilometres, 400 euros; and above 3,500 kilometres, 600 euros. The calculator assigns your flight to the right distance band so you do not have to measure across a world map yourself.
For delays, the decisive threshold is three hours at the destination. That is not an invention of the regulation but the result of the European Court of Justice's Sturgeon ruling: arrive three hours or more late and you are compensated as if the flight were cancelled. The calculator works with the actual arrival time, not departure, because that is exactly what decides the claim.
There are limits, and the tool does not hide them. Under extraordinary circumstances - severe weather, an air traffic control strike, political instability - the compensation claim falls away because the airline is not at fault. A technical defect on the aircraft, by contrast, usually does not count as extraordinary under case law. The calculator explains this distinction so you can tell a fair rejection from an unfair one.
Beyond money there are care rights: from certain waiting times the airline must provide meals, communication, and if needed a hotel and transfer - on top of the compensation, not instead of it. And the claim does not expire instantly: in Germany you can usually still claim for flights from the past few years. Lost, delayed, or damaged baggage falls under separate rules of the Montreal Convention.
If you are owed money, the calculator helps with the next step: a factual complaint letter to the airline, and if needed the route via the arbitration body for public passenger transport (söp) or the Federal Office of Justice. Everything runs in your browser and your flight data is not stored. Whether you assert the claim yourself or bring in an agency or a lawyer is your call - the tool is not legal advice, it just prepares you well.
Funzioni
Claim under EU 261/2004
Checks delay, cancellation, and denied boarding under the EU air passenger rights regulation.
250, 400 or 600 euros
Automatically assigns your flight to the right distance band and shows the matching flat rate.
Three-hour rule (Sturgeon)
Works with the actual arrival time - from three hours late the claim applies.
Extraordinary circumstances explained
Tells you when the airline may rightly wriggle out and when a rejection is unfair.
Care rights
Flags meals, hotel, and transfer that are due on top of the compensation.
Complaint letter and arbitration
Helps with the next step: a letter to the airline and the route via söp or the Federal Office of Justice.
Free, no agency cut
No agency skimming off a third. The full amount stays with you.
Come funziona
- 1
Choose the problem
Delay, cancellation, or denied boarding due to overbooking - say what happened.
- 2
Enter flight details
Enter departure and destination airports and the delay. The calculator determines the distance.
- 3
Read off the claim
You see whether you are owed 250, 400, or 600 euros and whether extraordinary circumstances defeat the claim.
- 4
Write to the airline
Use the complaint letter to assert the claim, and go via arbitration if needed.
A chi serve
Domande frequenti
From when do I get money for a delay?
From three hours of delay at the destination you are generally entitled, under the ECJ Sturgeon ruling, to the same compensation as for a cancellation. What matters is the actual arrival time, not the delayed departure.
How high is the compensation?
The flat rate is 250 euros up to 1,500 kilometres, 400 euros for intra-European flights above that and other flights between 1,500 and 3,500 kilometres, and 600 euros for more than 3,500 kilometres. The amount is independent of the ticket price.
When does the airline not have to pay?
Under extraordinary circumstances such as severe weather, an air traffic control strike, or political instability the compensation claim falls away. A technical defect on the aircraft usually does not count as extraordinary under case law, so a claim then remains.
Does the regulation cover non-EU airlines?
The regulation covers all flights departing in the EU, regardless of the airline. For flights into the EU it applies only if the operating airline is EU-based. The calculator takes this constellation into account.
How far back can I claim?
In Germany claims usually lapse three years after the end of the year, so you can generally still claim for flights from the past few years. The exact period depends on the individual case.
Do I need a claims agency?
That is your call. Many people assert the claim themselves and keep the full amount; agencies usually charge a commission but handle everything for you. The calculator gives you the basis and a complaint letter for a solo attempt - it is not legal advice.
What about lost baggage?
Lost, delayed, or damaged baggage is not covered by EU 261/2004 but by the Montreal Convention, which has its own deadlines and liability limits. Report the damage at the airport as soon as possible.
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